In the ongoing mission to care for travelers and staff, airports must not only fortify safety and security but also meet increased expectations for a premium customer experience.
This can be a challenge for smaller airports, due to limited staff, equipment, infrastructure, and less financial support from government funds and airlines.
But this regional airport has cracked the code.
Akron Canton Airport (CAK) provides 20 nonstop flights and over 150 one-stop flights, connecting folks to more than 99 international destinations.
From that footprint, CAK has committed to maintaining a facility that consistently offers cleanliness and satisfaction for any passenger or staff member that comes through their doors. Partnership with GOJO and the PURELL® brand helps to support CAK in this effort to set the bar for airport experience through three key initiatives:
1. Implementing Touch-Free Restrooms
Touch-free restrooms minimize contact points where germs can live and help provide travelers with a more hygienic experience. CAK restrooms feature PURELL Touch-Free Dispensers from the state-of-the-art ES series, with labor-saving technology that helps ensure product is ready when guests need it.
Plus, the sleek, modern design of the dispensers complements the bright and contemporary look of the recently renovated facilities.
2. Increasing Visibility of Sanitizing Stations
Recognizing the importance of easy access to hand hygiene products, CAK has strategically increased the visibility and accessibility of PURELL hand sanitizing stations throughout the airport. Look in any direction, and you can likely spot one.
By placing these stations at all gates and high-contact areas, the airport ensures that both travelers and staff can conveniently sanitize their hands.
3. Expanding Availability of Surface Wipes
After observing passengers attempting to wipe down suitcases and the like with hand sanitizer wipes, CAK added PURELL Surface Disinfecting Wipes into the mix of its strategically placed products.
By offering these wipes throughout the airport, CAK empowers individuals to take an active role, providing peace of mind and enhancing overall satisfaction.
All of these offerings combined have turned CAK terminals into next-level well-being hubs.
Setting the Standard and Achieving Global Recognition
The efforts did not go unnoticed. After these initiatives were in place, CAK secured the ACI Airport Health Accreditation two years in a row, recognizing its alignment with ACI Airport Operations, COVID-19 Business Recovery guidelines, and industry best practices. By maintaining these high standards, CAK serves as a model for other airports, showcasing how dedication to well-being can significantly enhance travel experiences.
Rod Doane, Custodial Services Manager at CAK for over 35 years, underscores this commitment: "We take care to maintain a top-notch facility that is clean and safe and ultimately meets or exceeds customer expectations."
Your Ticket to Success
CAK is one of many airports currently partnering with the PURELL brand to enhance the travel experience.
With the PURELL brand, your facility, too, can benefit from specialized industry knowledge and a product portfolio tailored to the air travel industry. By committing to the mission of improving travel without overextending resources, your airport can demonstrate a strong commitment to the well-being of everyone who passes through your gates.
Travel is back. And the PURELL® brand is proud to stand as a trusted co-pilot in more satisfying travel experiences. Contact your trusted GOJO rep or distributor today!